Privacy Policy – okagames Philippines

okagames ("we," "us," "our," or "the Company") operates the online gaming platform accessible at https://okagames.app (the "Platform"). We provide slots, live casino, sports betting, bingo, dragon fishing games, and related services to players in the Republic of the Philippines.

This Privacy Policy ("Policy") describes the types of personal information we collect from players and visitors ("you," "your," or "Data Subject"), the purposes for which that information is processed, the conditions under which it may be disclosed to third parties, and the measures we take to protect it.

This Policy applies to all personal data processed by okagames in connection with your use of the Platform, including data collected through our website, mobile-optimized interface, live chat support, and any other interaction you have with our services.

References to "personal information" or "personal data" in this Policy mean any data from which you can be identified — directly or indirectly — as defined under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations.

okagames is the personal information controller ("PIC") for the personal data collected through the Platform, as defined under the Philippine Data Privacy Act of 2012. As PIC, okagames determines the purposes and means of processing your personal information.

okagames has designated a Data Protection Officer ("DPO") responsible for overseeing compliance with this Policy and with the Data Privacy Act. You may contact the DPO directly for any privacy-related concerns by emailing the address above with "DPO Request" in the subject line.

okagames collects only the personal information that is necessary for the purposes described in this Policy. The categories of personal data we may collect include:

• Full legal name as it appears on a government-issued Philippine identification document;
• Date of birth (for age verification — you must be 21 years of age or older);
• Gender (where voluntarily provided);
• Nationality and country of residence;
• Philippine government-issued ID type and number (e.g., PhilSys National ID, UMID, driver's license, passport).

• Email address;
• Philippine mobile number;
• Residential address (for KYC and withdrawal processing).

• GCash account number or registered mobile number;
• PayMaya account details;
• Bank account details (BDO, BPI, Metrobank, or other Philippine bank) for withdrawal processing;
• Cryptocurrency wallet address (where applicable);
• Transaction history including deposits, withdrawals, and bonus credits.

• IP address and approximate geographic location;
• Device type, operating system, and browser type;
• Login timestamps and session duration;
• Pages visited, games played, and in-game activity logs;
• Cookies and similar tracking technologies (see Section 9).

• Records of live chat conversations with the okagames support team;
• Email correspondence with our team;
• Complaints and dispute records.

okagames collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to surveys;
• Automated collection: Technical and usage data collected automatically when you interact with the Platform, through server logs, cookies, and analytics tools;
• Third-party sources: Identity verification services, payment processors (GCash, PayMaya, BDO, BPI, Metrobank), fraud prevention databases, and publicly available sources where permitted by law;
• Device permissions: Where you grant permission through your browser or device (e.g., location services).

Under the Philippine Data Privacy Act of 2012, okagames processes your personal information on one or more of the following lawful bases:

okagames uses your personal data for the following specific purposes:

• Creating, verifying, and managing your okagames account;
• Processing deposits and withdrawals through GCash, PayMaya, or your chosen Philippine bank;
• Providing access to games, betting markets, and other Platform features;
• Communicating important account-related information including security alerts and transaction confirmations.

• Verifying your age (21+ minimum requirement under Philippine gaming regulations);
• Conducting Know Your Customer ("KYC") and Anti-Money Laundering ("AML") checks as required by applicable Philippine law;
• Maintaining transaction records for regulatory reporting purposes;
• Responding to lawful requests from Philippine government authorities, law enforcement, or regulatory bodies.

• Monitoring gaming activity to identify patterns that may indicate problem gambling;
• Enforcing self-exclusion, deposit limits, and cooling-off periods requested by players;
• Complying with responsible gaming obligations applicable to online gaming platforms serving Filipino players.

• Detecting and preventing fraudulent transactions, bonus abuse, and other prohibited conduct;
• Monitoring for suspicious login activity, unauthorized access, or account takeover attempts;
• Sharing data with fraud prevention services where necessary to protect the Platform and its players.

Where you have provided your explicit consent, okagames may send you promotional communications about new games, offers, and events relevant to Philippine players — such as reload bonuses, GCash cashback promotions, and seasonal events. You may withdraw your marketing consent at any time by contacting support or updating your account preferences. Withdrawal of marketing consent does not affect the lawfulness of processing conducted prior to withdrawal.

okagames does not sell your personal information to third parties. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BDO, BPI, Metrobank, and other payment providers for the purpose of processing deposits and withdrawals;
• Identity verification providers: Third-party KYC and AML service providers who assist with identity verification and fraud screening;
• Game software providers: Licensed game developers and platform providers whose software powers the games on the okagames Platform — these providers may receive pseudonymised gameplay data for technical and audit purposes;
• IT and infrastructure providers: Cloud hosting, security, and platform technology vendors who process data on our behalf under strict data processing agreements;
• Regulatory and law enforcement authorities: Where we are legally obliged to disclose data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council, or other competent Philippine authorities;
• Fraud prevention networks: Industry fraud databases and shared risk management services for the purpose of preventing prohibited activity across the online gaming industry.

okagames retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

When data is no longer required, it is securely deleted or anonymized in accordance with industry-standard data disposal practices.

okagames uses cookies and similar technologies to operate the Platform, understand how it is used, and improve the player experience. Cookies are small text files stored on your device by your browser when you visit the Platform.

• Strictly Necessary Cookies: Required for the Platform to function correctly — including maintaining your login session, remembering your account preferences, and ensuring security features operate as intended. These cannot be disabled without affecting Platform functionality;
• Analytical Cookies: Used to collect anonymised data about how players use the Platform — such as which pages are visited most frequently and how long sessions last. This helps us improve the Platform for Filipino players;
• Functional Cookies: Remember your preferences such as language, display settings, and last-visited games to provide a more personalized experience;
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only active if you have consented to marketing communications.

You can manage or disable non-essential cookies through your browser settings at any time. Disabling strictly necessary cookies may affect your ability to use certain features of the okagames Platform.

okagames implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and okagames servers;
• Encrypted storage of sensitive personal data at rest using industry-standard encryption standards;
• Role-based access controls ensuring only authorized personnel can access personal data, and only to the extent necessary for their role;
• Two-factor authentication available to all players and required for okagames staff access to internal systems;
• Regular security audits and penetration testing conducted by independent security specialists;
• Incident response procedures in place for detecting, reporting, and responding to personal data breaches in compliance with the Data Privacy Act of 2012.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, okagames will notify the National Privacy Commission and, where required, the affected data subjects, within the timeframes prescribed by the Data Privacy Act of 2012.

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by okagames. You may exercise any of these rights by contacting our Data Protection Officer at [email protected].

okagames will respond to all data subject requests within fifteen (15) working days from receipt. In complex cases, we may extend this period by a further thirty (30) days, with prior notice to you. We may need to verify your identity before processing certain requests.

During registration, all players must confirm their date of birth and, before any withdrawal is processed, provide valid government-issued Philippine identification proving they meet the minimum age requirement. Where okagames determines that an account has been registered by or on behalf of a person below the age of 21, the account will be immediately suspended and any funds held within it may be withheld pending further investigation.

If you are aware of a minor who has registered or is attempting to use the okagames Platform, please notify us immediately at [email protected]. We take child protection obligations seriously and will act swiftly on any such report.

The okagames Platform may contain references to or integrations with third-party services, including payment processors such as GCash and PayMaya. When you navigate to or interact with any third-party service, you are subject to that third party's own privacy policy and data protection practices.

okagames does not control the privacy practices of third parties and is not responsible for the content or privacy policies of any external services. We recommend reviewing the privacy policies of GCash, PayMaya, and any other third-party provider you interact with in connection with your use of the okagames Platform.

okagames may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The effective date at the top of this page will be updated each time the Policy is revised.

Where changes are material to your rights as a data subject, okagames will notify you by email to your registered address or by prominent notice on the Platform prior to the changes taking effect. Your continued use of the okagames Platform after any update constitutes your acknowledgment of the revised Privacy Policy.

We recommend reviewing this Policy periodically to stay informed of how okagames protects your personal information.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the okagames Data Protection Officer:

If your privacy concern is not resolved to your satisfaction after contacting okagames, you have the right to file a formal complaint with the National Privacy Commission of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.